BenchmarkPortal will present the results of a study “How to handle non-English calls: Managing costs and increasing efficiency” in an upcoming webinar.
BenchmarkPortal says that “In a recent study, 86% of call centers indicated that they receive calls in a language other than English. In recognition of the challenges presented by the language barrier as well as the opportunities to increase market share and customer satisfaction, we present to you the collective insights of call center managers across North America into how they manage non-English calls.”
Speakers for the webinar are:
- Bruce Belfiore, Senior Research Executive Center for Customer-Driven Quality™ Purdue Research Park Purdue University
- Michael Edwards, Executive Vice President Voiance Language Services Member of the American Teleservices Association
The webinar takes place Tuesday, April 6 1-2 p.m. (ET); 12-1 p.m. (CT); 10 a.m. (PT). You can register at http://www.voiance.com/Webinar/040610.aspx?sc=purdue
