Frost & Sullivan has released their latest report on the North American Hosted Contact Center market.
According to Frost & Sullivan, “This research study analyzes trends related to the market for hosted contact center services. Included are consideration of the industry challenges, market drivers, and restraints to adoption of hosted contact center deployments. Market size and forecasts based on deployment size are presented, as are market shares of the leading hosted service providers. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.” The base year for the research is 2009.
The study is available here.
