The Gartner Data Center Conference provides in-depth coverage of cloud computing, virtualization, cost-optimization and more. December 6 – 9th, Ceasars Palace, Las Vegas. Register online.
The 2011 ATA Convention & Expo will be at the JW Marriott Desert Ridge Resort & Spa in Pheonix, Arizona, from March 13 to the 16th, next year. Register at www.ata2011convention.org
The Ascent Group is conducting research on First Contact Resolution. Do you measure First Call Resolution? Have you improved it? You can participate in the survey here.
The Ascent Group has published a report “IVR Improvement Strategies 2010,” based on research in the fourth-quarter of last year on how different companies and industries are using Interactive Voice Response (IVR) technology. Continue reading IVR Improvement Strategies 2010 Report
Fred Pryor Seminars has announced May and June 2010 dates for their Collections Law 2010 seminars. The seminars promise to help you ensure that you stay legally compliant and avoid violations of the Fair Debt Collection Practices Act (FDCPA). To find a seminar close to your location, read here.
DMG Consulting LLC announced today that they have released their 2010 Outbound Dialing Market Research Report. The 50-page report covers outbound market trends, projections, best practices, the competitive landscape and profiles the leading vendors. Get the report as a free download from DMG Consultings website.
